Full Roof Replacement with Insurance Coordination in Connecticut

Introduction

Jeannie did not just want a new roof. She wanted clarity. Support. Someone to deal with the insurance back and forth so she would not be stuck chasing updates or paperwork. Her old roof had patch jobs around chimneys and vents, and those spots kept causing concern. Rhino Back Roofing stepped in and handled the entire process. Start to finish. No confusion. No stress.

Project Summary

Location: Connecticut

Service: Full roof installation with insurance coordination

Equipment Used / Tools: Roofing tear off tools, shingle installation systems, safety gear, and standard professional roofing equipment

Team: Professional roofing crew with dedicated insurance coordination staff

Completion Time: Several days, depending on weather and roof size

The Challenge

Jeannie’s roof had multiple patched areas that needed more than surface fixes. Chimneys and vents required proper flashing. Not another temporary solution. At the same time, the insurance process had to stay organized and transparent so approvals and payments did not stall the job.

Main Challenges

Replacing poorly patched sections around chimneys and vents
Coordinating directly with the insurance company
Keeping communication steady throughout the project
Delivering a clean, durable roof that actually looked finished

“Highly recommend. They were prompt, reliable, worked with the insurance company, kept me informed every step of the way. Love my beautiful new, neat and tidy roof. Please see before photos of the patching around chimneys and vents I had hired last year about this time and the clean and snug new version the roofers did.”

— Jeannie Shenaut

Good to Know

Flashing around chimneys and vents matters more than most homeowners realize. When it is done wrong, leaks follow. When it is done right, roofs last longer, and interiors stay protected.

Our Solution

Step 1: Roof Inspection and Insurance Coordination

The team inspected the roof thoroughly, documented damage, and communicated directly with the insurance provider so Jeannie did not have to.

Step 2: Tear Off and Preparation

Old shingles and previous patchwork were removed. The roof deck was prepped correctly for underlayment and flashing.

Step 3: New Roof Installation

New materials were installed with attention to ventilation, flashing, and weather protection. No rushed details.

Step 4: Cleanup and Final Walk Through

Debris was cleared completely. Jeannie received updates throughout the process and a final walk-through once everything was complete.

Did You Know

Insurance roof claims tend to move faster when roofing companies handle documentation and communicate directly with adjusters.

Why Choose Rhino Back Roofing

Clear communication from start to finish
Hands-on insurance claim support
Precise work around chimneys and vents
Clean job sites and reliable scheduling

Our Frequently Asked Questions

1. Do you work with insurance companies directly?

We do. Claims. Documentation. Communication handled.

2. How do you fix problem areas like chimneys and vents?

Old patchwork removed. Proper flashing installed.

3. Will I get updates during the project?

Absolutely. Before. During. After.

4. Is cleanup included?

Yes. Nails. Shingles. Debris removed.

5. How long does a full roof replacement take?

Usually several days. Weather and size matter.

The Result

Jeannie ended up with a roof that finally felt right. No patchwork. Clean lines. Proper flashing. And an insurance process that did not overwhelm her. Just relief and confidence when the job was done.

Need a Roof Replacement or Insurance Support?

Dealing with roof damage and insurance paperwork at the same time? Rhino Back Roofing handles both, keeping homeowners informed and protected across the region.

Service Areas

Connecticut
Western Massachusetts
Rhode Island
Connecticut statewide
Including New London
Litchfield
Middlesex
Fairfield
Hartford
New Haven
Tolland
Windham counties