If you’re looking for excellent customer service and a quality roof, we would enthusiastically recommend Rhino-Back Roofing.
Our experience with Rhino Back Roofing almost seemed too good to be true. That feeling prevailed from the point when Mike arrived (right on time) for our estimate to the final walk-around inspection with the project manager, Josh, to assure that we were completely satisfied with our new roof installation.
Mike spent far more time with us during the estimate than any other contractor. After doing a thorough inspection and measurement of our roof edges, roof surfaces, perimeter trim, and fascia boards he sat down with us and went through what materials would be used and why and walked us through the old roof removal, repair measures, and new roof installation. He answered our questions in a professional and knowledgeable manner then stepped out to his car to work up our estimate. Several minutes later he knocked on the door and handed us a printed and very detailed estimate that was competitive with other estimates we had received.
Everything happened when and how it was promised. The installation crew was amazing. They were efficient and hard working. The on-site carpenter replaced all the rotted fascia, soffits, and trim while the crew installed the full perimeter drip edge and underlayment materials exactly as specified. The roof area around the chimney was waterproofed, the chimney was re-leaded and then the new roof shingles were installed. During the entire process, the crew was all business; each member seemed to know exactly where he needed to be and what to do, so things moved very quickly.
Clean up was thorough. The driveway and lawn were swept and raked until there was no debris visible. Finally, a magnetic roller was run up and down the driveway and all around the house multiple times to pick up any roofing nails that might be left on the ground.
We are very pleased with our new roof! Having watched the entire installation process, we can say that everything we asked for was done perfectly and every part of the roof system was installed with meticulous care. If you’re looking for excellent customer service and a quality roof, we would enthusiastically recommend Rhino Back Roofing.
- Pinewood Road, East Granby, CT