"Truly EXCEPTIONAL customer service..." - Granby Roofer Review from Diane

Read what one of our valued customers on Cone Pond Ln. in Granby, CT has to say about Rhino-Back roofing services.

Testimonial from Diane Cone Pond Ln., Granby, CT

"Truly EXCEPTIONAL customer service..."

Truly EXCEPTIONAL customer service that is a rarity to come across. High levels of communication, and everyone I worked with for the roof and gutter repair took the time to answer my questions, picked up/returned every call quickly, and kept me in the loop for dates and time for the work to take place. Roofing and gutter work itself was outstanding and areas kept very clean. Absolute pleasure to work with this company – highly recommend to anyone who is looking for roofing work.

Review originally posted on

Response from Rhino-Back Roofing:

Thank you for the fantastic feedback! We are so happy that you chose Rhino-Back Roofing for your replacement, and that you enjoyed the customer service that you received. The Team wishes you and your family a wonderful new year.

Roofing Job Story at Cone Pond Rd., Granby, CT:

As a homeowner, how do you want to feel after your roof replacement project?

Most survey's show these 3 things are top on the list:


As a homeowner you want to feel like the contractor you chose comunicated well with you throughout the entire process. You should have a general idea of what's going on at all times. Sometimes there are steps that need to be taken behind the scenes to get your roof ready for installation. Rest assured your goal is our goal--we want your roof completed too!

Problem Solving.

We should all be able to admit that completely avoiding all problems is impossible. What we really want is a roofing partner who quickly and effectively handles anything that arises. Rhino-back roofing is excellent and both avoiding problems, and addressing them quickly if they arise.


The vast majority of homeowner do not choose the "cheapest" option. Why? Because they generally don't get a good sense from the "cheapest" contractor. They feel like the are being take advantage of, or that the contractor will disappear. It happens all the time. If you're like most people, you want a high quality roof for a reasonable and fair price.

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