If you think you might have wind or hail damage on your West Springfield, MA roof, now is the time to get help!
These are questions we can help you answer. At Rhino-Back Roofing, our local West Springfield roofers are experts in helping homeowners navigate the very confusing process of roof storm damage restoration.
They replaced my roof and all the wood under the shingles. They did a phenomenal job all in one day. They had 8 people working on it. Everything was done exactly when and how it was described. When at the last minute, I asked for a postponement until a day when we wouldn’t be home to hear all the noise, there was no problem. It looks great and the cleanup was perfect.
Everything went great from start to finish. Mike presented a professional explanation of what they would do and what materials they would use. The contract was written specifically showing exactly what Mike had indicated. When the time came for our roof to be done Josh and his crew showed up on time, I was walked around our house and told how they were going to protect the siding and landscaping. The work was completed the same day including cleanup. Everything was perfect and done exactly as I was told. I would highly recommend Rhino-Back roofing.
Can only echo what others have said. Mike really made the sale with an ultra-thorough description of what they do, from the materials and methods to the logistical details and the warranty that all that provides. And at a competitive price, too. The actual crew was great, worked incredibly hard and completed the roof in a single day. We had an excellent experience with this company.
A new roof is a big ticket item and I sure am glad I got this one right. Mike and the entire Rhino-Back team have been outstanding! From the initial consult to signing on the line, I felt like I was making an informed decision. It was apparent that Mike wanted to educate me in the process and allow me to make my decision based on data, examples of materials and previous customer reviews. I strongly believe the price was fair for the quality, warranty and excellent customer service I received throughout the process. The installers were quick and clean. The project manager, Tim, kept me informed of scheduling and was a strong presence on install day, and Frank took care of final clean-up the following day. I hope this review helps the next person pondering the roofing decision. I have sound piece-of-mind with my decision to have selected Rhino-Back. Best Regards, Tony
Rhino-Back Roofing is a fantastic company and I can't say enough good things about them. I have a beautiful new roof and chimney as of today! Working with Mike is like working with your best friend! He's genuine, friendly, and honest and makes you feel at ease and comfortable. He really cares about getting you the best roof for the best price, and will do anything it takes! We interviewed several roofers and Mike's price was very competitive (actually I think it was the lowest bid even though he had the best Owens Corning materials and warranty). He was very patient with me when I had questions, explaining all my options and the pro's and con's of different methods. When I preferred adding a ridge vent and soffit vents rather than the roof top fan that he recommended, he gave me a price using both methods. I ultimately chose the ridge and soffit vents and his supervisor, Josh cut the soffit vents himself the day before installation. When I thought we needed a few more vents, Josh added 3 more on installation day at no additional charge!. Since a tree had damaged the back eave of the garage, Mike said he'd take care of that for us, and Josh replaced the plywood, back eave and gutter. Josh is an expert craftsman and the result is beautiful! My roof was leaking over my porch and when the tarp we installed failed, Mike pushed up my roof installation date to accommodate me and get the job done. Mike is very involved from start to finish and kept me informed every step of the way. Both he and Josh returned every phone call and text immediately or within a couple of hours. When I woke up on installation day and realized I hadn't asked Mike to include my shed roof, I asked Josh if he could possibly do the shed also. Since they'd ordered extra shingles, they had enough to do my shed and got that done too! The house, garage and shed were done in one day and Josh was on hand all day answering my questions and taking me for a walk around to see the work being done. The roofing crew were professional, courteous and very hard working on a very cold and windy day! I enjoyed talking to them from time to time and was amazed at the beautiful work they were doing. They made sure I had clear access to my doorways as I went in and out during the day, raking away leaves and nails for me. They did an amazing clean up job, even raking all the stubborn leaves from under my bushes along the house. It was like having a fall cleanup crew free of charge! When Josh inspected my chimney the day before installation, he said it would need a rebuild within the year. Since I'd taken out a low interest Energy Conservation Loan from Capital for Change, I wanted get the chimney done immediately in order to add the cost of the chimney rebuild to my loan, which would require completing new paperwork and a few days delay in payment to the roof crew. Mike was completely understanding, patient and helpful, getting me the new paperwork I needed for the loan. He quickly lined up a chimney mason and crew, and within 5 days of the roof installation, the chimney was done (today!). I highly recommend Rhino-Back Roofing with no reservations! Working with Mike was the best experience a girl (or woman with not roofing knowledge) could ask for. Choose Rhino-Back Roofing! You won't be disappointed!
We had a wonderful experience with Rhino-Back Roofing. Mike, Tim and their team were amazing to work with. Their attention to detail made them a step above any other roofing company. We are very happy with the finished product of our roof and skylight . They left our yard and the work area spotless after the work was finished. We will definitely be using them again for future roofing needs and would highly recommend them for your roofing needs as well! Thank you again Mike and Team!
Mike and team recently replaced our roof, a number of skylights and added a rubber roof on a low pitch addition. As we went through the quoting process, Mike outlined various options and came up with some creative solutions that were very competitive on pricing. I'm writing this one month later and the completed work is excellent. The actual install took a day and the team was organized, methodical and very respectful of our property. I highly recommend you consider this business for any of the related services they provide.
Great service from beginning to end. Mike gave a very complete explanation of all services to be performed and their prices were very competitive. The job was completed by a talented crew and our new roof looks great. The cleanup was remarkable! I recommend Rhino-Back Roofing without reservation.
Kudos to the entire Rhino-Back Roofing team. Mike and Melanie did a great job for us. Starting at documenting the hail damage with the insurance company to answering all of our questions through out the whole project. The roofing team was careful of shrubs and property, skillful and very efficient through out the installation of multiple roofs on two structures. Management, staff, and tradesmen and women were consistently courteous and accommodating of our needs. Many thanks to all of you.
After the May 2018 hail storm, we contacted Mike and Lisa at Rhino Back Roofing Our experience was excellent with professionalism and communication way above par. The installation crew was fast, friendly and did an amazing job!
Rhino-Back Roofing was great. Mike spent a lot of time explaining the process and answering questions to put our mind at ease. He was a super nice person to work with and followed through on everything he said he would do. They were also very competitively priced and the products and workmanship were excellent. We would highly recommend Mike Trouern-Trend and Rhino-Back Roofing!
Rhino Back Roofing was professional from day one. We had several contractors come to our home to inspect our roof and give us estimates for a new roof. Mike did a very complete inspection – far more than the other representatives from other companies. When he was done, he provided us with a very clear estimate for his services. He helped us to understand the entire process and what to expect every step of the way. Despite the difficult spring weather, he was excellent about communicating with us about when he would come to complete the project. When he and his crew arrived, we were very impressed with their quality of work, attention to detail, and seamless teamwork to complete the roof in less than a full day. The crew members were incredible! We have lots of delicate landscaping around our home and we were very concerned about the damage that might occur. When they were done cleaning up, we were astonished to see that nothing was damaged. Removing two layers of shingles and plywood is certainly messy, but their clean up far exceeded my expectations. Mike even came by after the dumpster was removed and did a final clean up and inspection. We have yet to find a nail or shingle around our house. The quality of the roofing materials and the roof guarantee was far better than others offered; yet Mike’s prices were the same as the others. His communication and follow-through also far exceeded my expectations. The final cost was actually a little less than his estimate and we could not be happier with the new roof.
HIGHLY RECOMMEND!!! Great communication, pricing and quality work. Durning the project was kept updated. Crew was respectful, did excellent work, and cleaned up after themselves. Minimal disruption to our day. Professional and honest! Great experience and beautiful end results.
I just want to give a shout out to Rhino Back Roofing. We hired them to do a new roof and even though the job was complicated by our home’s structural problems, they took it in stride and were wonderful with communication. The crew was friendly, hardworking and professional. The site manager was great!! Thanks Mike And company!
Mike’s team of roofers were very good. They came, removed the old shingles and put the new one on in a day and left my property spotless. I had been having an issue with leaking around the chimney and they took the time after removing the shingles to let me inspect the plywood to understand what was causing the issue (step flashing and disintegrated ice and water shield after 20 years). I had been set to go with another roofer when Mike happened to contact me and ask me if I was interested in getting a quote for a new roof. His price was in line with other estimates, but I really liked working with Mike because he answered all my questions and didn’t mind that I asked lots of question. And if he didn’t have an answer, he got back to me with an answer. He and Josh were also very good at keeping me posted in terms of start date, delivery of dumpster, etc and they were easy to get a hold of. I would highly recommend Rhino-Back Roofing.
We found an issue with our roof in October and we called Rhino. We needed to replace our roof. The job was completed quickly and seamlessly. Very professional staff and caring for our roof needs. Thank you!!
Every aspect of the process went impeccably, from my first meeting with Mike to the time that the roof was completed. Mike carefully explained the complete process in full detail and everything went according to plan. His staff is kind and courteous and his team of installers is highly skilled and take great pride in their work. I would highly recommend Rhino-Back Roofing, to family, neighbors and friends. Please consider using them if you are in need of a roof. I assure you that you will be pleased you did.
They were great. Came on time, finished quickly – earlier than expected. Very professional. Great owners and staff. Easy to contact. They called and kept us informed on every step of the project. A storm was coming in and they stayed late to make sure the project was finished so we would not have problems with leaks. They made sure to cleanup and the workmanship is wonderful. We have dealt with many contractors (fired a few) through the years and Rhino-Back roofing is the best. We would recommend them 100% percent. Great quality, workmanship and they made that we were happy.
Rhinoback is one of the best contractors I’ve had the pleasure of working with. Owner Mike T is very pleasant and professional, and the manufacturer he uses, Owens-Corning, is top-notch. Mike explained everything in detail – roofing materials, the Owens-Corning warranty, and every step of the installation process --- and was the only one of the roofers who bid on the project to actually inspect the attic and crawl spaces to make sure the wood infrastructure was sound. Installation took one day – the crew of seven showed up at 7 am and by 6 pm the roof was finished, all debris was cleaned up, and the house looked terrific. Production manager Josh was on site all day to answer questions, and came back the next day to make sure that every old nail and shingle had been thrown away. You’d think such quality would be prohibitively expensive (and roofing is by nature costly) but Rhinoback’s price was mid-range of all the estimates I received. I highly recommend Rhino-Back!
was extremely pleased with Rhino-Back roofing owner Mike's attention to detail and completeness when explaining the roofing system, products, cost estimate and warranty. During the follow-up to the estimate, when we discussed some changes, Mike was prompt and very responsive via email and phone to resolve any issues. The Rhino-Back crew stripped all shingles, removed and replaced about 25 sheets of damaged or moldy plywood, replaced 2 skylights, and re-shingled the roof, all in only 1 day. The clean-up was thorough, and there was even a second clean-up person that came the following day to get any small debris that was missed by the roofing crew. This is a 5-star outfit, in my view, and I'd highly recommend them to anyone with a roofing issue.