If you think you might have wind or hail damage on your East Longmeadow, MA roof, now is the time to get help!
These are questions we can help you answer. At Rhino-Back Roofing, our local East Longmeadow roofers are experts in helping homeowners navigate the very confusing process of roof storm damage restoration.
have been a homeowner for 35 years, and in that time I have hired many different contractors for many different jobs. In all seriousness, we have never had a better experience than we had dealing with Rhino-back roofing. This company is exceptional in terms of service, professionalism, promptness- any measure you want to use. Mike thoroughly explained the work they would do, the materials they would use, and the process in a no pressure at all quote. Josh and his crew had to reschedule due to heavy rain in the forecast twice-and each time called well ahead and scheduled a prompt (i.e. just a few days later) new date. They arrived promptly, worked great and the clean-up was terrific. Looking at the ground you would never know they were here- but one look at the roof and you could tell- it looks great! I teach at UConn and my students will tell you that they get only the grade they earn. Rhino-back earns an A+. I highly recommend them!
During the quoting stage, I was presented with options and given clear explanations on the pros and cons of each. They went beyond what anyone else did and made recommendations that others overlooked, but made perfect sense to do. The work was completed as scheduled and clean up was thorough. Even after the job was done and paid for, Mike made a point of following up to see if I had any questions or problems. Total professionals! I would recommend them highly to anyone needing roofing work done.
We are extremely pleased with our new roof by Rhinoback Roofing. Out of all of the companies that bid on our roof replacement, Mike was the only one who took the time to explain every detail of the project, including his findings from inspecting our attic and covered porch areas. He thoroughly reviewed with us the superior quality of his product (Owens Corning) vs the shingles and underlayment used by other companies. Our own research confirmed what Mike had shared. The crew was fantastic - thorough, clean, polite, and fast! They completed our large project in a single day. We are thrilled with the results and would recommend Rhinoback Roofing to anyone and everyone. Mike and his team definitely go 'above and beyond' to ensure a high-quality result.
My wife and I shopped this job the best we could. We requested quotes from four companies for our roof replacement, skylight replacement and chimney repair of which two of the companies were referred by neighbors. Two of the four were not able to quote the chimney repair but the quotes were itemized so we were able to compare apples to apples. The difference between the highest and the lowest was $1,500 on the roof replacement. The shingles offered were Corning and Timberline. We read every review we could find on both and found that Corning had a slight edge because it has a nailing strip. This wasn’t a make or break difference. We had four quotes from well-reviewed and experienced roofing contractors so we based our decision on who we thought would be the most likely to do the best job, expert and clear communication on remedy for existing roof leak and ice damming, the most likely to return to fix a problem, price and value. Rhino-Back Roofing was the clear choice. The job took three days, the roof looks great, the skylights fit perfect and the chimney looks awesome. The service was professional and the cleanup was good.
Lisa Trouern-Trend and her husband Mike, own Rhino Back Roofing, a local family company. They did my roof in September and were affordable and GREAT to work with. We were in a similar situation and Mike walked us through all of our options. Highly recommend.
Have a roof stripped and reshingled is an extremely stressful experience, both mentally and financially but, I was impressed with the quality, timeliness, and professionalism of Mike, Tim, and the other guys showed before, during, and after my roof project. Rhino Back (Mike) was the ONLY company who checked up in my attic for circulation; all the others were going to give me venting I didnâ€™t need. Tim walked me through the process and kept me informed every step of the way. I had several ex and current builders watching the project and was told the workmanship was top notch; especially in regards to the chimney flashing and vapor barriers. When the job was completed, the guys made sure every nail was picked up. They even sent someone the following day to clean up after dumpster removal and do one more trip around the yard for anything that might have been missed.
What makes for a great roofer? Good price, of course. But the work has to be quality and the materials top notch. They should arrive when they say they will, perform the work in a timely fashion, and clean up the area, leaving it in the condition they found it. If you agree that this describes a great roofer, then you’ve found who you are looking for in Rhino-Back Roofing in Simsbury, CT. They arrived punctually at 7 a.m. with an 8-man crew; had both layers of the old roof off by noon, and by dinner their meticulous clean-up left my property neater than they found it! Plus, they were courteous, attentive to detail, and followed up to make sure nothing had been forgotten. I would unhesitatingly call them again, and am happy to recommend them here.
Mike was efficient from the time we had our first meeting. He set all expectations and there were no surprises. From project time to dumpster drop off and pick up to clean up . This was a big job and it took 2 days. I was around for most of it and it was a pleasant experience! They all work very hard. Josh was supervising and did not miss a beat. He answered all questions. Marcos and his team were professional , respectful and extremely diligent. Mike runs a great company and treats his employees with respect. Looking forward to easier winters. Thank you for our new roof and skylights!!
Truly EXCEPTIONAL customer service that is a rarity to come across. High levels of communication, and everyone I worked with for the roof and gutter repair took the time to answer my questions, picked up/returned every call quickly, and kept me in the loop for dates and time for the work to take place. Roofing and gutter work itself was outstanding and areas kept very clean. Absolute pleasure to work with this company – highly recommend to anyone who is looking for roofing work.
Five-star customer service, quality, and timeliness. Tim North, the on-site manager, was present at my home at all times ensuring me that everything was on track. They went above and beyond and I highly recommend them for all your roofing needs.
Mike and his team did a great job from start to finish. Mike provided a detail overview of what his company does, products used, and warranty's. The project was scheduled in the middle of the winter due to a roof leak. Tim contacted me a few days ahead of the start date to let me know when the dumpster would arrive and when the product would be delivered. Tim and his crew arrived around 8:00 and Tim and I walked around the house and he explained the project process in detail. The project was completed by 3:00 with cleanup. Due to the amount of snow on the ground, they will be sending another cleaning crew out in the spring to do a final clean up of anything that was missed.
Everything went well. Mike was even patient when we changed a few items a few times. He worked with us the entire time. We felt confident in their ability to meet our expectations and they did. The clean up was also excellent. They even sent someone back after to triple check for remaining nails. Excellent work all around. Their entire crew and personnel were very professional and pleasant to work with.
My Fiance and I live in Granby, CT and had Rhino Back replace our garage and walkway roof recently. It went about as well as it could possibly go. While it was a struggle to get other roofers we contacted to even call us back, Mike and his crew contacted us within a 1/2 hour of our initial inquiry online and he personally came out to look at the job the next day. After we made a deposit and picked out a color the crew was out there in a week or so. We left for work and when we got back we had a new roof!! They left the area cleaner then it was before they got there. And now we have a roof thats good for the next 50 yrs and a no questions asked warranty that transfers to the next owner. We probably could have found someone cheaper and saved a couple hundred bucks, but for what we got and how easy it was, the money was totally worth it. Mike even sent us brownies and a christmas card for crying out loud!!!
Rhino-Back Roofing was an absolute pleasure to deal with from start to finish. A phone call to them was promptly returned. Mike T scheduled an appointment to meet with my wife and I the next day. A dead tree fell on our roof and caused significant damage. Mike was able to assess the damage, recommend what needed to be done and assisted us with negotiating a settlement with our insurance company. The work was done as scheduled and completed in one day (strip damaged roof over two car garage, install ridge vent, replace shingles, replace gutters and check main roof. Clean-up was outstanding. It was a pleasure dealing with the foreman the day of the job. I am extremely pleased with the over-all experience and finished product. Rhino-Back Roofing has earned my highest recommendation.
We just had our roof done, and were very pleased with RhinoBack. Mike and his team were great to work with and followed through to make sure we were completely satisfied with the new roof – even after paid in full. They were very responsive and came back a couple of times to make sure they cleaned everything up (had to wait for the snow to melt on the ground). We got several quotes for our roof, but I’m glad we went with RhinoBack and would absolutely recommend them to friends.
Rhino-Back Roofing was fantastic from start to finish. They spent a lot of time evaluating the job, answering questions, explaining the process and the products they would use. They provided a very detailed estimate. They were able to schedule the job very quickly since it was estimated at a 1/2-day project. They gave us feedback on everything we would need to do to prep for the project – acquiring a dumpster, clearing some trees – and then gave us updates as materials were delivered, followed by check-ins to ensure the materials were correct. The crew is fantastic – very respectful and friendly. They work quickly and efficiently – clearly have been a team for a while. They needed to do some extra repair work once the old roof was removed, and quickly got the materials they needed and made the repairs. Due to that, they thought they might need extra time, but they were still able to finish by the end of the day. Their clean-up was phenomenal – they checked all around the premises for pieces of roofing, nails, etc. They came by to do a walk-around to check on the work. The quality of the roofing materials is fantastic – wish that our whole house had these products! They stayed in touch regarding the warranty papers and even sent a beautiful thank you gift. We would highly recommend Mike Trouern-Trend and Rhino-Back Roofing!
Very professional and friendly. No hard sell or bad mouthing of competitors. Took the time to explain their product, what needed to be done and answer our questions. Generous selection of colors and styles. Worked with OUR schedule, greatly appreciated considering our roof was leaking and causing interior damage. They also went to great lengths not to destroy our flower beds. Meticulous clean up when finished. Appreciated the follow up contact after work was completed. Highly recommend this company. I wish they hung sheetrock and did tree removal.
Michael advised us what was going to happen and when. His team arrived when they said they would. They worked quickly and efficiently. The work was done when Michael told us they’d be done, and they even CLEANED UP after themselves. My wife was enthusiastic about that last part. So much that she noted that she wised I’d clean up after myself the way Rhino-Back Roofing does. And best of all, our roof looks AMAZING. I’ve got three compliments from friends since the Canton CT Roofing job was done and they all wanted to know who did the work!
I cannot say enough good things about Rhino-Back Roofing. The level of service and professionalism, paired with the end result, is far beyond anything I could have hoped for with this project. From the very beginning, Mike and his team were available, informative and made us feel part of the family. We just moved into our very first New England home and found we needed a FULL roof replacement. Here are a few points that highlighted the process for me: • Very detailed initial consultation (complete with attic walk-thru). • Convenient and timely scheduling of work (within 2 weeks). • Fair and equitable pricing. • Top of the line products. • Single day full roof replacement and same day clean up. • Amazing end product and follow up that it met our expectations. This final piece is key and speaks to the character of the company and its owner. A few days after completion, I noticed some damage to my back deck. To be honest, I wasn’t sure if this was already there but I called Mike to see what my options were and get his opinion. I didn’t even have to ask and Mike had someone out to take a look within an hour and called me back that night to let me know he was arranging for someone to replace that portion of the deck! To be clear, this was almost certainly a pre-existing issue due to some natural rotting. However, since the issue may have been accelerated by his crew, he wanted to take care of it. Now THAT is how you build a reputation. Thank you, Rhino-Back Roofing. Thank you, Mike. Zack
Excellent! The company was very responsive and the workers were neat, competent and professional.