Working With Rhino-Back Roofing: Who We Are And How We Got To This Place!

Does the idea of hiring a roofing contractor make you a little anxious? If so, you’re not alone. We can relate to this feeling, which might surprise you – considering we are a roofing company.

‍

At Rhino-Back Roofing, we understand that hiring a contractor can be stressful. Your roof is essential to your home, and it’s hard to know who you can trust to work on it. We’ve been there, and that’s why we chose to do things very differently when we started Rhino-Back Roofing as a small, family-owned business, we’re here for you: our customers. 

‍

Here’s a closer look at our values and the steps we take to ensure every customer has an excellent experience.

‍

We Put Ourselves in Your Shoes

‍

We know what it's like to put your trust in a contractor. That being said, we start every roofing job the same way: by asking what we would want if we were installing this roof on our own home. As parents with four children, we understand how busy life can be and how important it is for any construction project to go smoothly for the homeowner. We also know our customers want roofs that stand the test of time, require as little maintenance as possible, and offer excellent curb appeal.

‍

Keeping these needs and desires in the forefront from day one helps ensure we always create roofs that we are proud of and that give our customers joy and peace.

‍

We Keep it Local

‍

Are you tired of calling big companies, spending hours in their phone queues, and trying to talk to robots? So are we. We’re not a big or impersonal business and never will be. We are a small, family-owned company, and we work with other small, local businesses. When you call us, you’ll talk to a real person who listens, cares, and responds. 

‍

We Guide You Through the Process

‍

We know trusting someone to replace your roof is not always easy. The process probably feels unfamiliar to you, and you have a lot of questions about what your contractors are doing and what to expect. That’s why we focus on guiding every customer through the roof replacement or repair process.We have a team of experts in the field and in our office that are here to guide you every step of the way. Don't hesitate to give us a call, you will always talk to a real person who cares.

We are trained to answer your questions and explain things in an approachable, understandable way. There are no secrets in our process. We want you to know what we’re doing and why we are doing it, and that is part of the reason why it is important to us to meet with you in-person. We feel we can give you a more accurate estimate of the work to be performed, while also answering any preliminary questions that you have regarding materials or the roofing process. This initial meeting promotes a mutual understanding of expectations, which saves us (customer & contractor, alike) valuable time in the long run. 

We Research the Best Products

When we first come to inspect your roof, we’ll make recommendations for materials. We have taken our time to search the market, try different roofing products, and decide which genuinely offers the best value to customers. 

‍

As an Owens Corning Platinum Preferred Contractor, we are serious about staying up-to-date on the best roofing practices and materials to ensure our customers the best possible lifespan for their roofing systems. 

‍

Being so knowledgeable about various roofing products also helps us give you options. Let us know if you have questions or concerns specific to your home or location. We’ll listen and take those concerns into consideration as we offer recommendations. If we know a product won’t suit your needs, we’ll tell you, but also explain why. 

We Value Safety

‍

The safety of our customers and our workers is so important to us. We train on the latest safety standards and stay current on all safety policies and procedures for roofers in order to ensure the best possible environment for our team and for the people we serve.

Contact Rhino-Back Today! 

‍

If you need roof repairs or a roof replacement in Connecticut or Western Massachusetts, we hope you contact us. Our friendly staff will gladly tell you more about our roofing process and schedule an in-person estimate. 

‍

‍