Read what one of our valued customers on Hazelmeadow Place in Simsbury, CT has to say about Rhino-Back roofing services.
Testimonial from Isaac F. Hazelmeadow Place, Simsbury, CT
The work was done on the exact timeline that was promised. The cleanup was impressive. The job looks great.
This is a family owned business. Owners Mike and Lisa are both very involved in the business and live locally. Mike is a professional who is customer focused. My roof was leaking leading up to the job and I realized that an incoming storm was going to cause problems. I left Mike a voicemail around 8pm and the next morning at 8am he had his site supervisor at my house to put a temporary tarp on. Made all the difference and was a great way to start a relationship with a customer. In every way, my interactions with Mike were top notch. His crew does operate independently meaning Mike is not on-site when the work gets done. The one and only item that came up was during the installation of the plywood overlay. The crew missed a board of wood that had begun to rot from the inside. Once I pointed it out they ripped up the plywood and replaced the piece at their own cost. Still, I didn't like having to get involved especially around an area that was discussed heavily during the sales process. However, they made it right immediately when I brought it to their attention and this was the only item that came up. Overall.... The work was done on the exact timeline that was promised. The cleanup was impressive. The job looks great. Time will tell with regard to the work product but during yesterday's downpour everything stayed dry. If my mother needed her roof done tomorrow, I'd hire these guys. You could go cheaper but you'd probably pay for it in the long run. Good value. Thanks Mike!
Review originally posted on
Response from Rhino-Back Roofing:
saac, Thank you for the detailed review. It was a pleasure working for you. Since you work right next door please stop by anytime to say hello. Let's make sure to stay in touch! -- Mike & Lisa Trouern-Trend & the Rhino-Back Roofing team